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privacy notice

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We at Serial Hero are sincerely committed to transparency and taking the highest care in protecting the privacy of our users and customers. As you use our website, we want you to be fully aware of how we use your personal information, as well as how you can protect your privacy.

Please read this Privacy Notice carefully, as the use of our website implies its consent. We tried to make it simple, "human-speaking" and accessible to all.

Our Privacy Notice may change from time to time, and when it does, we will announce it on the Serial Hero website and social media. If the changes are significant, then we will provide a more prominent notice, which will be posted on this website before the changes become effective and also send a newsletter. Each time a user accesses the website, the current version of the Privacy Notice applies. The date will identify the latest updates made.

Please note that this Privacy Notice does not apply to third-party websites (also called "Third Party Services" below), such as Instagram, Youtube, and LinkedIn that we do not control, even when you access them through our website and services. Please make sure to read the Third Party Services Privacy Policies carefully so that you know how they collect, use, and share your information.

The information you provide to us

When you subscribe to our newsletter, download the time-saver and request our services, we collect the following information:

- Your name (in the form we ask your first and last name);
- Your e-mail address.

We use this information to help us improve our services and provide a better customer and user experience, and create better offers from us and our partners.

We do not share your personal information.


When you contact us through our customer support emails and chat, we may keep a record of your contact information and the content of the communication for later reference. These records help us provide better customer service.


When you visit one of our websites, we automatically collect the following types of information, some of which is anonymous:

- Information about the devices you use to access the Internet (such as the IP address and the device, browser, and operating system type);

- URLs that refer you to our Sites and the dates and times of your visits information on your shopping behaviour on our Sites (e.g., page views, paths you take through our Sites, etc.);

- General geographic location information (e.g., country or city) that shows where you are when browsing our Sites;

- Search terms that you enter to reach our websites, or on our websites to find products;

- And the fact that you opened one of our emails and newsletters.

We use analytics services to help us track the efficacy of our websites to help us improve our Services.

If you do not want Google Analytics to collect and use information about your use of our Services, then you can install an opt-out in your web browser (https://tools.google.com/dlpage/gaoptout).


We automatically collect aggregate, anonymous information through cookies. Cookies are small text files stored by your web browser on your computer, phone, tablet, or other device used to browse our websites. They enable our systems to recognise your browser.This Notice does not cover the use of cookies by Third Party Services and our Partners.

On the "help" section of the toolbar on most browsers, you will find more information and tools on how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Emails and newsletters

When we send you emails and newsletters, we may track whether you receive and open them to learn how to improve our customer experience, services and deliver more clear and better communications.

Serial Hero account mailing list: for Serial Hero website users. Emails to inform you of updates on functionalities of the website and user area, updates on Privacy Notice, and other relevant changes.

Serial Hero Newsletter: we send information about Serial Hero activities (Articles, Videos, Templates and Events) and other information we find relevant to share. For the moment we have only one newsletter, that you can choose to unsubscribe from.

How we use your Personal Information

We use your collected Personal Information (described above) for the following:

- To improve our services and products;

- To communicate, either to respond to your requests through customer care or to send you updates about your past downloads;

- We analyse data to understand what we can improve in the customer and user experience;

- To offer recommendations, related content, and offers and campaigns about our services, content and events;

- For internal business purposes.

Transparency Notice

As part of our commitment to being transparent, here is how we may share your Personal Information, and only as described below! Sometimes we need services provided by Third Party Services to offer a full service.

Disclosure of your Personal Information

There are some exceptions for the disclosure of your Personal Information, and these are the ones we do not control:

Serial Hero will employ best efforts not to use or disclose any Personal Information it gathers from you unless reasonably required to comply with governmental, legal, or internal record-keeping requirements.

To comply with valid legal requirements such as a law, regulation or court order; If we are legally compelled to disclose your Personal Information to a third party, we will notify you unless doing so would violate the law or court order;

This Privacy Notice was written in compliance with the European General Data Protection Regulation - Regulation (EU) 2016/679 of the European Parliament and Of the Council of 27 April 2016.

If you have any questions or doubts, reach out to us at privacy@serial-hero.com.

Governing Law & Court of Jurisdiction
Applicable Law: Portuguese Law
Court of Jurisdiction: Lisbon, Portugal


Serial Hero
Email: privacy@serial-hero.com

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